• Pricing and Availability How can I request an exam or desk copy? Where can I order a book? How much do Diana Hacker’s books cost? Are braille versions of Diana Hacker’s books available? • Technical Questions Why can’t I access the Electronic Exercises? Do I need to provide my instructor’s e-mail address to use the Electronic Exercises? Why haven’t I received my students’ scores? How do I access my students’ scores?   Pricing and Availability   How can I request an exam or desk copy? To request examination or desk copies of Diana Hacker’s books, please call Faculty Services at 1-800-446-8923. Please be sure to specify the title and edition or ISBN of the book you are requesting. You may also request exam copies through the Bedford/St. Martin’s online catalog. Where can I order a book? Diana Hacker’s books are available through most bookstores and online booksellers such as Barnes & Noble and Amazon.com. You may also order books directly from our warehouse by calling Customer Service at 1-888-330-8477. Please be sure to specify the title and edition or ISBN of the book you are ordering. To order classroom quantities, please contact your Bedford/St. Martin’s sales representative. How much do Diana Hacker’s books cost? Because retail booksellers (including college bookstores) set their own prices, the cost of books can vary greatly from one store to the next. Bedford/St. Martin’s cannot control the retail price of individual copies. For information about the net price of classroom quantities, please contact your Bedford/St. Martin’s sales representative. Are braille versions of Diana Hacker’s books available? For braille copies and other versions of texts for the disabled, please contact administrative coordinator Jane Smith at jsmith@bedfordstmartins.com or (212) 375-7105. Back to Top   Technical Questions   Why can’t I access the Electronic Exercises? You may need to download the latest version of Macromedia’s Flash Player in order to run the exercises. The player is a free download. If you’ve already installed the Flash Player and you are still unable to access the exercises, please contact Technical Support. Do I need to provide my instructor’s e-mail address to use the Electronic Exercises? If you wish to use the exercises for practice and your instructor does not want to see your scores, you do not need to provide an e-mail address; you can simply click "Begin" or "Cancel"at the beginning of the exercise. If you want your instructor to be able to retrieve your scores, you must provide his or her correct e-mail address at the beginning of the exercise session. Why haven’t I received my students’ scores? Students’ results are not automatically e-mailed to the instructor, although you can sign up to have a weekly report e-mailed to you. To do so, you must first register for an access code and log in to the site. From the Instructor Web site, click on "Electronic Exercise Results" or "Student Exercise Results." You will be prompted to register for an access code. Once you receive the access code and log in to the site, you will see the "Custom Reporting Instructor Main Page," where you can view your students’ results or sign up to have results e-mailed to you each week. How do I access my students’ scores? In order to access your students’ Electronic Exercise Results, you must first register for an access code and log in to the site. From the Instructor Web site, click on "Electronic Exercise Results" or "Student Exercise Results." You will be prompted to register for an access code. Once you receive the access code and log in to the site, you will see the "Custom Reporting Instructor Main Page," where you can view your students’ results or sign up to have results e-mailed to you each week. If you have already completed these steps and you are still unable to access exercise results, please contact Technical Support. Back to Top

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